Terms of Service

These Terms of Service (“Terms”) form a binding agreement between you and KarmaV Pte Ltd (“KarmaV”, “we”, “us” or “our”), a company incorporated in Singapore, and govern your access to and use of KarmaV websites, marketing pages, demo requests and related online materials (the “Website”). If you evaluate, subscribe to or use KarmaV software, including workspaces, records, workflows, permissions, integrations and agents (the “Platform”), these Terms also apply except where a signed order form, master services agreement, data processing agreement or other written customer contract (a “Customer Agreement”) says otherwise. If there is a conflict, the Customer Agreement — including any MSA or DPA — controls for the Platform.

By accessing the Website or Platform, requesting a demo, creating an account or otherwise using KarmaV, you agree to these Terms. If you use KarmaV on behalf of an organisation, you represent that you have authority to bind that organisation, and “you” includes that organisation.

KarmaV Pte Ltd operates an agentic operating system for staffing, enterprise hiring and HR operations. The Website describes that offering and lets you request a conversation or demonstration. The Platform is a configurable environment that can connect operational records, workflows, permissions and agents across staffing, talent acquisition and workforce operations. Platform data is hosted in Singapore, subject to any location stated in a Customer Agreement.

Features shown on the Website, including animations, sample records and example agents, are illustrations. They are not a commitment that a particular function, integration or result will be available in your environment. Availability depends on your configuration, licences, permissions and any Customer Agreement.

The Website and Platform are intended for business use. You must be old enough to form a binding contract in your jurisdiction and must not use KarmaV if applicable law prohibits it. You are responsible for the accuracy of information you submit, for keeping login credentials confidential, and for activity that occurs under your accounts or user seats.

If we provide access credentials, evaluation tenants or sandbox environments, they are for your internal evaluation only unless we agree otherwise in writing. You must not share evaluation access with competitors or use it to build a competing product.

You may use the Website to learn about KarmaV, request a demo and contact us. You must not:

• interfere with the Website’s operation, security or other users;
• scrape, harvest or index the Website by automated means except as allowed by a public search engine acting in the ordinary course, or as we expressly permit;
• probe, scan or test the vulnerability of any KarmaV system except under a written authorisation;
• misrepresent your identity or affiliation when you contact us; or
• use the Website to send unsolicited marketing or malicious content.

The Platform may allow users and configured agents to read records, prepare actions and, where permitted, execute workflows. You remain responsible for how your organisation configures permissions, business rules, approvals, integrations and agents, and for reviewing outputs before they are relied on for hiring, placement, payroll, compliance or other operational decisions.

Agents can automate work across records and systems. They do not replace your legal, HR, recruiting or fiduciary judgement. You must not use the Platform to make decisions that applicable employment, equal-opportunity, credit, housing or similar laws require a human to make, unless your configuration and processes satisfy those laws. You are responsible for notices, consents and lawful bases needed to process candidate, employee and client data in the Platform.

You must not use the Platform to:

• violate law, including employment, privacy, anti-discrimination, export-control or sanctions rules;
• upload malware or content you do not have rights to use;
• attempt to access another customer’s tenant or data;
• circumvent usage limits, permissions, audit controls or billing;
• resell, timeshare or white-label the Platform without our written consent; or
• benchmark or publicly publish performance results without our written consent.

“Customer Data” means records, files, prompts, configurations and other content you or your users submit to the Platform, including candidate, client, employee and organisational information. As between you and KarmaV, you retain your rights in Customer Data. You grant KarmaV a limited licence to host, process, transmit and display Customer Data solely to provide, secure, maintain and support the Platform, to prevent or address service or security issues, and as required by law.

You represent that you have all rights and notices required to provide Customer Data to KarmaV and to permit processing described in these Terms and our Privacy Policy. For Platform processing of personal data, you are typically the controller (or the processor for your own customer) and KarmaV acts as your processor, except where we process data for our own website, billing or account-administration purposes.

Parts of KarmaV use statistical and machine-learning models, including models operated by KarmaV or by subprocessors. Outputs can be incomplete, outdated or incorrect. You should not treat generated shortlists, scores, summaries, messages, schedules or recommendations as sole grounds for an employment or commercial decision.

We may use de-identified or aggregated information derived from use of the Platform to operate, secure and improve KarmaV, provided we do not use Customer Data to train publicly available foundation models except as a Customer Agreement expressly allows. Prompts and outputs may be logged for security, debugging and abuse prevention.

The Platform may connect to communication, collaboration, job-distribution, document and other services. Connectivity varies by platform and may use native APIs, approved partner access or supported connectors. Third-party terms, availability and fees are outside our control. If you enable an integration, you authorise KarmaV to exchange the data needed for that connection. We are not responsible for third-party services or for data once it leaves KarmaV under your instruction.

KarmaV, the Website, the Platform, documentation, trademarks, look and feel, and all improvements remain our property or that of our licensors. These Terms do not transfer ownership. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Website and, if you are a customer, to use the Platform during the subscription term solely for your internal business purposes.

Feedback you provide may be used by KarmaV without restriction or obligation to you. You must not remove proprietary notices or use KarmaV marks in a way that suggests endorsement without our written permission.

Each party may receive non-public information from the other. The receiving party must use that information only to perform under these Terms, protect it with reasonable care, and not disclose it except to personnel and advisers who need it and are bound to protect it, or as required by law after giving notice where legally permitted. Customer Data is your confidential information. The Platform, non-public product details and pricing are our confidential information.

Website browsing is free. Platform fees, usage limits, payment terms and taxes are set out in a Customer Agreement or order form. Evaluation access may be withdrawn at any time. Unpaid amounts may result in suspension. Fees are exclusive of taxes unless stated otherwise; you are responsible for taxes arising from your purchase, other than taxes on our income.

The Website and Platform are provided “as is” and “as available”. To the fullest extent permitted by law, KarmaV disclaims all warranties, whether express, implied or statutory, including merchantability, fitness for a particular purpose, title, quiet enjoyment and non-infringement. We do not warrant that the Platform will be uninterrupted, error-free, or free of harmful components, or that it will meet your hiring, staffing, payroll or compliance requirements.

Nothing on the Website is legal, HR, tax or professional advice. Employment and workforce decisions remain yours.

To the fullest extent permitted by law, KarmaV and its directors, employees and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost revenue, lost data, replacement costs or business interruption, even if advised of the possibility.

Our aggregate liability arising out of or relating to the Website or these Terms will not exceed the greater of one hundred US dollars (or local equivalent) or the amounts you paid us for the Platform in the twelve months before the claim. These limits do not apply to liability that cannot be limited under law, or to your payment obligations.

You will defend and indemnify KarmaV against claims, damages, losses and reasonable legal fees arising from your Customer Data, your configuration or use of agents, your violation of these Terms or law, or a dispute between you and a candidate, employee, client or other third party, except to the extent caused by our wilful misconduct.

We may suspend or terminate access if we reasonably believe you have breached these Terms, created a security or legal risk, or failed to pay amounts due. You may stop using the Website at any time. Platform term, renewal and data-return are governed by the Customer Agreement where one exists. On termination we may delete Website enquiry records in the ordinary course and, for the Platform, follow the retention and export terms of the Customer Agreement or Privacy Policy.

We may update these Terms from time to time. The “Last updated” date will change when we do. Material changes to Website terms will be posted on this page. Continued use after the update constitutes acceptance, except where law requires a different method of notice or consent. Platform customers may receive notice through the Customer Agreement process.

These Terms are governed by the laws of the Republic of Singapore, without regard to conflict-of-law rules. The courts of Singapore have exclusive jurisdiction, except that we may seek injunctive relief in any forum to protect intellectual property or confidential information. If you have a Customer Agreement, that agreement’s governing-law and venue clauses apply to the Platform.

These Terms, together with the Privacy Policy and any Customer Agreement, are the entire agreement for the subject matter and supersede prior discussions about the Website. If a provision is unenforceable, the remainder stays in effect. You may not assign these Terms without our consent; we may assign them in connection with a reorganisation or sale. Our failure to enforce a provision is not a waiver. There are no third-party beneficiaries except as stated for indemnified KarmaV personnel.

Questions about these Terms can be sent to legal@karmav.com. KarmaV Pte Ltd is incorporated in Singapore. Please mark the message as a legal enquiry.